Shipping Policy

New International Orders Shipped by DHL

New international orders shipped by DHL are final sale and cannot be returned because international return shipping is costly. Earlier orders follow the policy in place when they were ordered.

Your rights and remedies protected by law still apply, including those for defective, damaged, incorrect, or undelivered items. Return rules, exclusions, reporting deadlines, shipping fees, and carrier liability terms do not limit these rights. Please contact sales@wafaintl.com if there is an issue with your order.

Retail Shipping – Panama

We offer nationwide delivery across Panama. Available delivery methods, charges, and estimated transit times are confirmed for the applicable order.

Panama City: Door-to-door delivery is generally available within 24 hours.

Outside Panama City: Door-to-door or branch pickup may be available depending on destination and carrier. Delivery times are estimates and may vary.

B2B Wholesale Freight

B2B freight, shipping, insurance, duties, taxes, and other logistics charges are quoted or confirmed separately and are not included in the US$500 minimum merchandise order. Wholesale orders are reviewed before we prepare a proforma. After reviewing availability, weight, dimensions, destination, and service requirements, our team provides or confirms freight and fulfillment details before final acceptance and payment.

Products may be mixed, subject to availability and product-specific quantity requirements. Preferential pricing may apply for larger orders.

International Shipping

International retail orders may be shipped by DHL Express or another available service. Wholesale orders may be shipped by air, sea, freight forwarder, or authorized express courier as agreed after order review.

Shipping charges depend on the order's weight, dimensions, destination, and selected service. Destination duties, taxes, customs charges, and import requirements are the customer's responsibility unless expressly stated otherwise.

Wholesale pricing

The minimum wholesale order is US$500 in merchandise. Approved accounts access wholesale pricing. For larger orders, contact our team for a personalized quotation. Freight and other charges are confirmed separately. Final prices and availability are confirmed in your proforma before acceptance and payment.