Returns & Refund Policy

Retail Returns

Retail purchases are eligible for return requests within 30 days after receiving the item. To be eligible, the product must be unused, factory-sealed, in its original condition and packaging, and accompanied by proof of purchase. Sale items are non-returnable.

To request a retail return, contact us at sales@wafaintl.com before sending any item back. Unauthorized returns will not be accepted. International return shipping and related charges are the customer's responsibility unless otherwise agreed.

Damages and Order Issues

Please inspect your order upon receipt and contact us promptly if an item is defective, damaged, or incorrect so we can review the issue.

B2B Wholesale Orders

Wholesale and B2B orders are final after dispatch and are not eligible for the 30-day retail return policy. Buyers are responsible for reviewing order details and any inspection information provided before payment and dispatch.

Any shortage, incorrect item, or product-condition claim must be reported promptly after receipt with supporting photos, videos, and shipment documentation. Damage occurring in transit is the responsibility of the carrier once the shipment has been dispatched, unless expressly agreed otherwise. Buyers are encouraged to obtain appropriate cargo or shipment insurance.

Refunds

For eligible retail returns, we will notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method. Processing time may vary by bank or payment provider.